Terms and Conditions
Find the terms and conditions relevant to your market along with additional specific terms and conditions.
How to invoice us
We value our relationships with Supply Partners and want to make it simple to do business with us. We are therefore committed to automating and streamlining our procure-to-pay processes to improve efficiency and deliver on-time invoice payments.
Also, we recognise that we can make a significant contribution to our sustainability agenda, by moving away from paper invoicing, to electronic or e-invoicing solutions.
To know more about our e-invoicing processes, including how to check the status of a payment, please select the region/country in which we’re doing business together.
How to submit invoices
Our suppliers in many countries can invoice us electronically via our e-invoicing platforms powered by Tungsten or Tradeshift. To request and activate e-invoicing, please raise a Supplier Query. In exceptional cases paper invoices may be accepted for select countries. For details on availability of e-invoicing, see the country table below.
Status of invoice and payments
Through Unilever’s invoice status tool, suppliers can track their invoices anytime, anywhere. This tool gives status for invoices that have been submitted electronically or by hard copy (paper). It is free to use and fully secure.
Unilever operating countries
North America
Latin America
Europe
Austria
Belarus
Belgium
British Virgin Islands
Corporate Centre Netherlands
Corporate Centre United Kingdom
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Isle of Man
Italy
Latvia
Luxembourg
Moldova
Netherlands
Norway
Poland
Portugal
R&D Netherlands
R&D United Kingdom
Romania
Serbia
Slovakia
Slovenia
Spain
Supply Chain (UEBV)
Sweden
Switzerland
United Kingdom
NAMET and RUB
Africa
South East Asia
E-invoicing platform powered by Tungsten
E-invoicing platform powered by Tradeshift
Quick access to:
- Supplier Invoice Status Tool (New)
- Raise a query with Accounts payable helpdesk
- Tradeshift e-invoicing
- Tradeshift Vendor Query Portal (VQP)
- Tungsten Network
- Tungsten Vendor Query Portal (VQP)
- How to read a Do copy (PDF 939.92 KB)
- Where to send your paper invoices & AP helpdesk details (XLSX 78.38 KB)
- Indirect Procurement Helpdesk details (PDF 293.21 KB)
- Escalate an existing query